Contacting Technical Support

You can contact uismedia's Technical Support Center for technical assistance by phone, fax, or e-mail during our business hours, Monday through Friday, excluding uismedia holidays.

Before you call uismedia for technical support, you should be at your computer running your Mappetizer software. Be prepared to give the following information:

Technical Support Center
Phone: (++49) (0)8161 / 23 28 70
Fax: (++49) (0)8161 / 23 28 74
E-mail: support@mappetizer.de

Software Life Cycle

uismedia offers free support within one year after purchase or within a valid service contract. The following table shows the life cycle plan for upgrades and patches/hot fixes.

Version Upgrade Warranty
Mappetizer for ArcGIS Mappetizer Mappetizer for ArcView GIS
8.x free updates, patches and hot fixes -
7.x fee required for upgrading, no patches and hot fixes -
6.x fee required for upgrading, no patches and hot fixes -
5.x fee required for upgrading, no patches and hot fixes -
4.x fee required for upgrading, no patches and hot fixes free updates, patches and hot fixes
3.x ends June 30. 2008 fee required for upgrading, no patches and hot fixes
2.x ends June 30. 2008 free updates, patches and hot fixes fee required for upgrading, no patches and hot fixes
1.x ends June 30. 2008 fee required for upgrading, no patches and hot fixes fee required for upgrading, no patches and hot fixes

FAQ

Do I need a browser plug-in to see my SVG files?

The browsers Firefox, Opera or Safari have native SVG support, so you don't need a plug-in to see SVG maps (you will find informations about SVG browser support under http://www.codedread.com/svg-support.php)

For Microsoft Internet Explorer, the user have to install a free browser plug-in to view SVG documents. At the moment we recommend the free Adobe SVGViewer to use with Microsoft Internet Explorer:

Download SVG Viewer

End of Life for Adobe SVGViewer

Adobe will discontinue support for Adobe SVGViewer in 2009. But the download of the Plug-in will still be possible. With this Adobe enables the use of SVG on Microsoft Internet Explorer until alternatives are available.

Adobe SVGViewer and Microsoft Vista

Adobe SVGViewer works very well with Mappetizer maps on Microsoft Vista and Microsoft Internet Explorer 7 and 8.

Which browsers are supported by Mappetizer?

Mappetizer for ArcGIS (Version 8.0) and Mappetizer for ArcView GIS 3.x (Version 4.3) are successfully tested on the following browsers:

Browser Resctrictions
Firefox 3.x or higher
(native SVG support)		 At the moment not all functions of SVG 1.1 are included in Firefox so:
  • no support of font based markers
Firefox 2.x,
Netscape 9.x
(native SVG support)		 At the moment not all functions of SVG 1.1 are included in Firefox 2, so:
  • no support of font based markers
  • no support of picturemarker symbols
  • no display of the house number within the location search application
  • "Donut"-polygons and regions (which are composed of several polygons) are not displayed correctly.
Google Chrome 1.x or higher
(native SVG support)		 At the moment:
  • Sometimes text is not visible.
  • Some events are not available.
Opera 8.5 or higher
(native SVG support)		 At the moment:
  • Sometimes there is an error when loading the map for the first time. This is gone after refreshing the map
Safari 3.x or higher
(native SVG support)		 At the moment not all functions of SVG 1.1 are included, so:
  • No event handling in comboboxes with only one visible item
Microsoft IE 6.x or higher
(Adobe SVGViewer)		 All functionalities of Mappetizer are available

Data- and copyright protection of SVG files

SVG is an open ASCII graphic format. Because of the fact, that each line and each polygon in SVG has original geometric coordinates, someone can theoretically import your SVG file in a graphic program or a GIS and use your data for his own purposes. The same is with your attribute data. How can you prevent a potential data abuse? The high geometric precision has not only a drawback but also a benefit. If someone copy your high precision data and use this data, so you can uncover this by comparing your data against the copy. All objects are identical; so you can maintain your copyright. But also if code has changed (e.g. transforming or scaling the geometry), you can understand these processes mathematicaly based on the coordinates. So you can sue for your copyright. (Reference: Neumann, A.; Winter, A.; Neumann, I.: vector-based web cartography: enabler SVG. http://www.carto.net)

Publishing SVG data on CD/DVD

If you want to publish your SVG data on CD/DVD and end user should not need a browser with SVG support, then portable web browser are a good solution. This browser supports SVG and can be added on your CD/DVD. More informations can be found under

  • Mozilla Firefox, Portable Edition.
  • Using Opera as a CD-ROM front-end.

    • SVG files are not shown correctly

    If you see only XML code instead of your SVG graphic, then you have no or the wrong mime type defined on your Web server. You must add image/svg+xml as mime type.
    Additional informations.

    SVGZ files are not shown correctly with Firefox and Safari

    If your compressed SVGZ graphics are not shown, then the "Content-Encoding: gzip" entry is missing in your HTTP header.
    Additional informations.

    Can not display local SVG files with InternetExplorer

    You see the message "To help protect your security, ie has restricted this file from showing active content that could access your computer. Click here for options".
    Solution:
    Go to Internet Explorer options - Advanced and under Security select "Allow active components to run from file in my computer". restart Explorer.

    The Mappetizer (ArcGIS) wizard is only active in the example project

    The status of the Mappetizer extension will be saved with your project. If you have an old project then there is no setting for the Mappetizer extension and the extension will not be loaded. Please activate the extension under Tools->Extensions.

    Problems in handling some tools on SVG maps

    The Google toolbar conflicts with maps created with Mappetizer. Items selected will not clear and the measure tool will not work. This can be avoided by turning off the popup blocker of the Google toolbar.

    Tips

    Tip 1: Place SVG Graphics into Microsoft Documents

    If you use Adobe SVGViewer then SVG graphics files can be copied into Microsoft Word or PowerPoint documents by following these steps:

    1. Place the mouse cursor over the SVG image,
    2. Click the right mouse button and choose the option "Copy SVG",
    3. In the Microsoft document select the options "Edit / Paste Special"
    4. Select Bitmap

    Tip 2: What can i do with big raster images

    Tiling is a tool to use with big raster images. But typically we start with a map showing the whole raster. So tiling is not useful because all the tiles will be loaded right from the start.
    This would be the solution:
    We make a screenshot of the raster image with a lower resolution to show this at the beginning. When zooming in, the raster image changes to a tiled raster image with a better resolution.

    1. Start ArcMap
    2. Load your raster image
    3. Right click on the raster image in the TOC
    4. Choose Data->Export data
    5. Choose one of the following formats (JPG, PNG, GIF)
    6. Check Raster Dataset (Original) for Extent and Spatial Reference
    7. Check Use Renderer and Force RGB
    8. Save the raster image
    9. Add this raster image to your project
    10. Give this raster image and the original raster image scale ranges (the saved raster should be visible at starting time)
    11. Tile your original raster image during Mappetizer export

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