Web Mapping Mappetizer Web Mapping Software Support

Mappetizer Software
 
Description Functionality / Examples References
 
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Support
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Contacting Technical Support

You can contact uismedia's Technical Support Center for technical assistance by phone, fax, or e-mail during our business hours, Monday through Friday, excluding uismedia holidays.

Before you call uismedia for technical support, you should be at your computer running your Mappetizer software. Be prepared to give the following information:

Technical Support Center
Phone: ++49 (0)7583/37 54 65
Fax: ++49 (0)7583/37 54 66
E-mail: support@mappetizer.de

Software Life Cycle

uismedia offers free support within one year after purchase or within a valid service contract. The following table shows the life cycle plan for upgrades and patches/hot fixes.

Version Upgrade Warranty
Mappetizer for ArcGIS
12.x free updates, patches and hot fixes, if you have maintanance
11.x free upgrade if you have maintanance.
fee required for upgrading, no patches and hot fixes
10.x free upgrade if you have maintanance.
fee required for upgrading, no patches and hot fixes

FAQ

Which browsers are supported by Mappetizer?

Mappetizer for ArcGIS (Version 11.x) is successfully tested on the following browsers:
(The current state of SVG implementation can be checked here.)

Browser Resctrictions
Firefox 3.x or higher
(native SVG support)
All functionalities of Mappetizer are available
Google Chrome
(native SVG support)
All functionalities of Mappetizer are available
Microsoft IE 9.x or higher
(native SVG support)
All functionalities of Mappetizer are available
Opera 8.5 or higher
(native SVG support)
All functionalities of Mappetizer are available
Safari 3.x or higher
(native SVG support)
All functionalities of Mappetizer are available

Do I need a browser plug-in to see my SVG files?

All moderne browsers have native SVG support, so you don't need a plug-in to see SVG maps

Publishing SVG data on CD/DVD

If you want to publish your SVG data on CD/DVD and end user should not need a browser with SVG support, then portable web browser are a good solution. This browser supports SVG and can be added on your CD/DVD. More informations can be found under

SVG files are not shown correctly

If you see only XML code instead of your SVG graphic, then you have no or the wrong mime type defined on your Web server. You must add image/svg+xml as mime type.
Additional informations
Additional informations.

SVGZ files are not shown correctly with Firefox and Safari

If your compressed SVGZ graphics are not shown, then the "Content-Encoding: gzip" entry is missing in your HTTP header.
Additional informations.

Can not display local SVG files

Opera 11 or higher:
Lösung:
Type in about:config. Expand the UserPrefs Section. Activate "Allow File XMLHttpRequest". Save the seetings by cclicking the button at the end of the document.

Chrome:
Solution:
You can use a --allow-file-access-from-files command line switch

Norton quarantines and/or removes Mappetizer installer - warning is: "WS.Reputation.1" detection

Norton (Symantec) Antivirus "quarantines" or completely removes our Mappetizer installer file categorizing it as malware. The type of problem Norton reports is: "WS.Reputation.1".
"WS.Reputation.1" detection is not Norton detecting an actual virus, but instead is technology Norton has to detect files that haven't been seen by many users and are therefore deemed risky because they are new. After a file has been downloaded lots of times by it's users, then the reputation of the file goes up and Norton will stop detecting the file as risky. uismedia uploads a new installer very often, so our installers will always have a low reputation score.
We have contacted Norton regarding this issue, however, for now, there are a couple of options for getting around the issue:


The following links provide more information:
http://www.mindworkshop.info/windows/the-norton-symantec-ws-reputation-1-false-positive/
http://www.ghacks.net/2012/06/25/how-to-bypass-symantecs-ws-reputation-1-system/

Data- and copyright protection of SVG files

SVG is an open ASCII graphic format. Because of the fact, that each line and each polygon in SVG has original geometric coordinates, someone can theoretically import your SVG file in a graphic program or a GIS and use your data for his own purposes. The same is with your attribute data. How can you prevent a potential data abuse? The high geometric precision has not only a drawback but also a benefit. If someone copy your high precision data and use this data, so you can uncover this by comparing your data against the copy. All objects are identical; so you can maintain your copyright. But also if code has changed (e.g. transforming or scaling the geometry), you can understand these processes mathematicaly based on the coordinates. So you can sue for your copyright. (Reference: Neumann, A.; Winter, A.; Neumann, I.: vector-based web cartography: enabler SVG. http://www.carto.net)

Tips

Tip 1: How to test settings in big projects

Often GIS projects are big and the export with Mappetizer takes longer. Therefor a testing of several settings is annoying. To test settings anyhow, a good approach is to clip your project with ArcMap functionalities. This feature of ArcMap is supported by Mappetizer.

  1. Start ArcMap starten and load your project
  2. uncheck all layers you do not need for testing
  3. Zoom to an extent which shows all relevant data and is not to large
  4. Right click on your project data frame
  5. Choose Properties->Data Frame
  6. Enable "Clip to Shape"
  7. Click button "Specify Shape"
  8. Check "Current visible extent" and close window by clicking OK
  9. Now you can export your project with Mappetizer

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